At Olairo, we are committed to your complete satisfaction with our premium beach essentials. This Returns & Exchanges Policy outlines the terms and conditions governing returns while protecting our business from unnecessary losses.

Returns & Exchanges Overview

We accept returns and exchanges for most products within 30 days of delivery, provided they are in their original, unused condition with all tags and packaging intact. This policy reflects our dedication to quality while maintaining fair business practices.

Return Eligibility

To qualify for a return or exchange, items must be unused, unwashed, and free from any signs of wear or damage. The original proof of purchase must accompany all returns. We carefully inspect each returned item to ensure these conditions are met before processing any refund or exchange.

Certain items are excluded from returns and exchanges, including final sale merchandise, products purchased from unauthorized retailers, and items damaged through misuse or improper care. Beach umbrellas, due to their size and specialized packaging requirements, must be returned in their original carton with all protective materials intact.

The Return Process

To initiate a return or exchange, please contact our Customer Service team at contact@amalfiplacepartners.com to obtain a Return Authorization. This required authorization helps us process your return efficiently and prevents unauthorized returns.

Once authorized, you will receive detailed instructions for packaging and shipping your return. We strongly recommend using a trackable shipping method and retaining your proof of shipment. For U.S. customers returning items due to our error, we will provide a prepaid return label. All other returns are subject to return shipping fees at the customer's expense.

Refund Processing

Approved refunds are processed within 5-7 business days after we receive and inspect your return. The refund will be issued to the original payment method used for purchase. Please note that original shipping charges are non-refundable, and expedited shipping upgrades cannot be refunded.

In cases where returned items do not meet our return conditions, we reserve the right to either refuse the return or issue a partial refund reflecting the item's diminished value. This policy helps us maintain our high standards while being fair to all customers.

Exchange Procedures

For exchanges, we require the return of your original item following our standard return process. Once we receive and inspect the returned product, we will ship your requested replacement item. If your desired replacement is unavailable, we will contact you to discuss alternative options or issue a refund.

Due to inventory fluctuations, we cannot guarantee the availability of specific colors or styles for exchange. We recommend placing a new order for desired items while processing your return to ensure availability.

Special Considerations for Beach Umbrellas

Our beach umbrellas require special handling due to their size and construction. Returns must include all original packaging materials, including the protective tube and base components. Customers are responsible for ensuring proper repackaging to prevent damage during return shipping.

A restocking fee of [X]% may apply to umbrella returns to offset the significant handling costs associated with these larger items. This fee will be waived if the return is due to our error or a manufacturing defect covered under warranty.

Damaged or Defective Items

If your Olairo product arrives damaged or exhibits manufacturing defects, please contact us immediately at contact@amalfiplacepartners.com within 48 hours of delivery. Provide your order number, photographs of the damage or defect, and a detailed description of the issue.

For verified defects, we will arrange for expedited replacement or repair at no cost to you. This exceptional service reflects our commitment to quality and customer satisfaction while maintaining appropriate safeguards against fraudulent claims.

Product Warranty

Olairo proudly stands behind the quality of our products with a comprehensive warranty designed to protect your investment while maintaining the integrity of our brand. This Limited Warranty applies to all authentic Olairo products purchased directly from our website or authorized retailers.

Warranty Coverage

We warrant that our products will be free from defects in materials and workmanship under normal use for a period of one year from the date of original purchase. During this warranty period, should your Olairo product prove defective, we will at our sole option either repair or replace the product with the same or comparable model.

What Is Covered

This warranty covers manufacturing defects including but not limited to: structural failures of frames, stitching defects, hardware malfunctions, and material flaws that render the product unusable for its intended purpose. The warranty applies only when the product has been used as intended and properly maintained according to our care instructions.

What Is Not Covered

The warranty does not cover damage resulting from misuse, abuse, negligence, accidents, commercial use, unauthorized modifications, exposure to extreme conditions beyond normal beach use, or failure to follow product care instructions. Normal wear and tear including fading from sun exposure, minor cosmetic scratches, or natural material patina are not considered defects. Products purchased from unauthorized sellers are excluded from warranty coverage.

Warranty Claim Process

To initiate a warranty claim, please contact our Customer Service team at contact@amalfiplacepartners.com with your original proof of purchase and detailed photographs of the defect. Our team will evaluate your claim and determine the appropriate resolution, which may include repair, replacement, or other remedies at our sole discretion. You may be required to return the defective product for inspection.

Important Limitations and Disclaimers

This warranty gives you specific legal rights, and you may have additional rights which vary by jurisdiction. To the maximum extent permitted by law, Olairo disclaims all other warranties, express or implied, including warranties of merchantability and fitness for a particular purpose. Our liability under this warranty is limited to the repair or replacement of defective products and shall not extend to any incidental or consequential damages. Some jurisdictions do not allow limitations on how long an implied warranty lasts or the exclusion of incidental or consequential damages, so these limitations may not apply to you.

Warranty Service

If your product requires warranty service, we will cover the cost of return shipping for the repaired or replacement item. Original shipping charges are non-refundable. Replacement products may vary slightly in color or material due to product improvements and availability. The warranty period for repaired or replaced products is not extended beyond the original warranty period.

This warranty constitutes the entire agreement between you and Olairo regarding product defects and supersedes all prior agreements, representations, and understandings. Any changes to this warranty policy must be made in writing and signed by an authorized Olairo representative.

Policy Enforcement

Olairo reserves the right to refuse any return that does not comply with this policy. We may suspend or terminate accounts demonstrating patterns of excessive returns or suspected fraudulent activity. All determinations regarding returns, exchanges, and account status are made at our sole discretion.

This policy may be updated periodically to reflect business needs and operational requirements. The most current version will always be available on our website, and continued use of our services constitutes acceptance of these terms.

Contact Information

For any questions regarding our Returns & Exchanges Policy, please contact:

Olairo Customer Service
Email: contact@amalfiplacepartners.com

We appreciate your understanding and cooperation with these policies, which allow us to continue providing exceptional products and service to all our valued customers.