Frequently Asked Questions

We offer a range of shipping options to meet your needs, including standard, expedited, and express delivery. Shipping costs and estimated delivery times are calculated at checkout based on your location and selected option.

Our website is updated in real-time to reflect current stock levels. If a product is available, you’ll see an “Add to Cart” button on the product page. For limited-edition or high-demand items, we recommend placing your order promptly to ensure availability.

Of course. Once your order is shipped, you’ll receive a confirmation email with a tracking number and a link to monitor your package’s journey. If you have any questions about your shipment, our customer care team is here to help.

Prices displayed on our website do not include taxes, duties, or shipping fees. These will be calculated at checkout based on your location. For international orders, additional customs fees may apply, which are the responsibility of the customer.

We want you to love your Olairo products as much as we do. If you’re not completely satisfied, you may return unused items in their original packaging within 30 days of delivery for a full refund or exchange. Please note that personalized or final sale items are not eligible for returns.

Initiating a return or exchange is simple. Please visit our Contact Page and follow the steps to connect with us. Once we receive your items and confirm its condition, we’ll process your refund or ship your exchange promptly.